1. Overview
At EcoChic.in, we want you to love your beauty products! If you are not completely satisfied with your purchase, please review our refund and return policy below.
2. Return Eligibility
- Time Frame: You have 10 days from the date of purchase to initiate a return. If the product arrives in a damaged or defective condition, clear photos must be provided as proof.
- Condition: Items must be unused, in their original packaging, and include all seals, tags, and documentation.
3. Return Process
To initiate a return, please contact us at support@ecochic.in or call [+91 – 7877 362 348]. Our team will guide you through the return process.
4. Refunds
- Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
- Original Payment Method: Refunds will be credited back to the original payment method used at the time of purchase.
5. Non-Returnable Items
For hygiene and safety reasons, certain products, including used beauty products, personal care items, and custom orders, are non-returnable. Please check the product description before purchasing.